Our purpose is to help people everywhere find great counselors and psychologists. Everyone can have a new start in life.
We appreciate your business and choosing us. We are comitted to working hard to market you and to bring you new clients! For us to do that in the best way, we have developed terms of service that cover the scope of our services and our agreement with you. If you are a customer, you already agreed to this during sign-up. If you are not a customer, please take time to carefully read this page. We apologize for the "legalese" but in today's society, unfortunately, it is required in order for us to be a business. Please let us know if you have any questions.
Terms of Service (TOS) for Use of Our Website www.theravive.com
This represents an agreement between you, “The Customer” (or "you") , and Return My Life, LLC, (doing business as Theravive.com), for a subscription (whether paid or unpaid) listing on the Theravive.com website for any time interval, and/or to place content (written, images, audio, video) on the theravive.com website henceforth called “The Service” or "services".
By using The Service:
Sign Up Form
By completing the first page of our sign up form and submitting to us your email address and checking the box that you acknowledge these terms of service, you are agreeing specifically to "opt-in" to receiving emails from us. Examples of emails you may receive include, but are not limited to, notices about your account, offers of our services, client referrals, and client inquiries. We will not willingly disclose your email address to a third party. The "opt-in" is only to receive emails from Theravive (ie. theravive.com, theravive.org, or theravive-listing.com)
Listing Order and Limits Per City:
Therapists are by default, displayed randomly on the page. A therapist who has a penalized account may show up at the bottom of searches. Theravive has imposed limits in each city of how many therapists are able to list there. These limits are set by Theravive management and may be changed at any time on a per city basis.
Blank profiles hurt our ability to advertise, and result in potential clients leaving our site. All therapists who sign up with us are asked to complete a full profile within 30 days of activation. Blank or incomplete profiles (profiles that lack a promotional, 6 or more custom specializations, lack even a single marketing tool written, or a bio) may be relegated to the very bottom of the page (penalized account), beneath all members. If this happens, as soon as a therapist completes their profile, their listing order will be restored. An incomplete profile for more than 30 days voids any client guarantee, as it is unlikely that any therapist with a blank profile will gain clients through us.
Abuse of Theravive.com website via Therapist contact forms may result in account termination. Attempts at malicious server attacks or hacking other accounts may be prosecuted under the law. Therapist contact forms are meant for client/lead contacts only, and not meant to spam or solicit services. Absue of our contact forms consists of sending multiple identical or nearly identical messages not intended to procure therapy services to several therapists (more than 5) in a short period of time (within 24 hours). Use of contact forms in this manner is prohibited. Using contact forms to send messages of any number to other therapists that have intent to harm an individual, harm or discredit another therapist, or harm or discredit Theravive or its staff may result in account termination without refund. Contact forms are meant for people seeking counseling, and misusing them lowers the quality of our services to our customers. If you have a message you want to get out to many other therapists, please use another venue.
Advertising And Ownership
Members who wish to represent themselves as a clinic or a group (more than 1 therapist), or use their profile to advertise more than just themselves, must sign up as a group membership, rather than an individual membership. Therapists who sign up as individual members may only advertise their individual practices in their profile and/or bio. The website of a therapist, which is displayed as part of a therapist's profile, does not count as advertising. Theravive, at its discretion, will decide if a profile is in violation of this tenet. Accounts and listings on Theravive are non-transferrable.
Placing Professional Seals
Theravive may make website edits for the customer directly on the customer's website as a courtesy only, with the customer's explicit permission. We do this free of charge so that therapists can avoid hiring someone to do the work. If the customer approves and grants Theravive access to place their seal on their website, theravive will make the edit upon which the customer will be notified and may disapprove of the edit. If disapproved, Theravive will undue the change. Upon completion of the edits, the customer has a 30 day window to disapprove, otherwise the edits will be considered "approved." Once edits are made, and the customer approves them (either explictly approves them, or by not specifically disapproving them for a 30 day period), Theravive will not remove/undue them. The customer is then completely responsible for removing or changing any and all alterations Theravive made to their website. Occasionally Theravive may refuse to place a web seal if the customer uses a web platform we are not familiar with or if we feel there is any risk to the website of the customer by us logging in.
On occasion, the Theravive website, and its services may be down for maintenance, updates, or unforeseen problems. While we make every attempt to keep the website operating smoothly at all times, we cannot guarantee 100% uptime, nor can we guarantee it will always run smoothly or without errors. By signing up for The Services, you agree to accept the inherent risk associated with running a website, that it may not always be operational, or without problems, errors, broken links, or other unforeseen issues, including those imposed by law. Refunds, including pro-rated refunds, or credited time are not granted for problems with website operations.
Limitations of Liability
In no event, including, without limitation, negligence, shall Return My Life, LLC, Theravive.com, its owners, its subsidiaries, affiliates, agents, officers, directors, employees or partners ("we") be liable to you or any third party for any special, punitive, incidental, indirect, or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data, or profits, whether or not "we" have been advised of the possibility of such damages and on any theory of liability, arising out of or in connection with the use of or the inability to use this site, its services, or materials, the statements or actions of any third party on or through this site, any dealings with vendors or other third parties, any unauthorized access to or alteration of your data, any failure in the transmission of your data, any information that is sent or received or not sent or received, any failure to store or loss of data, files, or other content, any services available through the site that are delayed or interrupted, or any web site referenced or linked to or from this site, or contact and/or communication with any individual(s), or any loss, harm, costs, or damages resulting from your subscription to Theravive's services.
No refunds or credits are granted for any reason after purchase. Customers who are in compliance with our terms of service, who are then terminated by Theravive, are entitled to a pro-rated refund based on unused complete months. For any other reason, refunds are not granted. You agree that Return My Life, LLC is not responsible for any secondary costs incurred by you for the production of stationary, business cards, ect, as it relates to your listing or changes to your listing (including de-listing) and changes to services on the theravive.com website.
Reserve listings may not always show up on every city within a targetted state. Some cities may be bought out completely as 'exclusive cities', this is rare but there are a few. Please contact us to know which cities within a state may be exclusive. In cities where there are a maximum number of local therapists, reserve listings will still appear, but will be selected at random from the available pool within that state and not all reserve listings within that state may appear. The client guarantee does not apply to reserve listings. The limit of Reserve Listings per state may change without notice.
Theravive does not control communication, costs or payouts for clients and therapists. There are no limitations or restrictions imposed on therapists who use Reserve Listings governing communication and contact with clients. Theravive does not utilize a "platform" for communication, it is up to the therapist to decide the proper mechanism of communication between them and the client. Theravive only facillitates initial contact, and after that it is up to the therapist to continue the client-therapist relations. Some state and provincial regulatory bodies may have restrictions on online counseling that occurs beyond state lines, or other restrictions. Therapist agrees to not hold Theravive liable in any way for falsely marketing themselves in a state as Theravive does not check the validity of any particular therapist to practice in accordinance with their regulatory body. Therapist agrees that by listing themselves on Theravive, they are qualified and credentialed to practice professional counselling in the state that they market to and are in good standing with a governing regulatory body.
1. Customers on Theravive may configure several additional listings by specialty by writing a paragraph about that specialty. These listings are found under the Marketing tab in the control panel and represent several different specialties. You are asked only to fill out fields that make up an active part of your practice.
2. All fields must be unique. Completing any additional listing that contains copied text, whether copied from another field, or anywhere on the internet, including your own website, is a violation of this agreement and may result in one or more fields being disabled on your account. In order for us to market these additional listings, it requires that all text in all fields be completely unique original writing and be able to pass a CopyScape test at www.copyscape.com. Unique text is required so that Google and other search engines do not recognize copied and/or plagarised text from elsewhere on the web and thus, penalize us in search rankings.
Content Submission Policy for Theravive.com.
As a member of Theravive. you have the opportunity to publish your work on the Theravive website in the form of blog entries and articles, with prior approval. Therapists who choose to contribute their own creative work to Theravive must first agree to our content submission policy. Please note: this section does not apply to profiles and bios.
Content (except for profiles and bios) published on Theravive is permanent and cannot be retracted. By submitting content for publishing on Theravive you agree to our content submission policy.
The Customer is responsible for the legality of all written content, images, audio, and video ("content") submitted to Theravive. The customer agrees they are the original authors or creators of the content, or are the sole-copyright holder of the content, or that the content is public domain, and that the content, in being posted on the Theravive.com website is not in violation of any laws. If you have hired a ghost writer, you agree that you have exclusive rights to each article and all such content you submit. Theravive will immediately remove any content that is in violation of law, and customers who submit illegal content are subject to applicable laws, including termination of services without refund. All content submitted to Theravive, including that submitted for discounts or free time, is subject to prior approval. You agree that any and all content submitted to Theravive, including articles, you grant permanent rights to Theravive to publicly display such content on its website permanently without retraction. Content submitted to Theravive may be freely used in advertising, promotions, or used in any other manner Theravive chooses. Theravive does not have the right to sell your work directly for profit. You will not be paid for submitting your articles or content to our site. You will retain full and permanent credit for your work and sourced in all instances it is used by Theravive. If you are submitting content for publishing on our site, you agree to not repost or publish your content with any other website or organization, including your own website(s), for a period of 180 days after Theravive posts your content live on the Theravive.com website.
Privacy and Personal Risk
You accept all risks associated with posting personal information, including your photo, on the theravive.com website. You release all liability from Return My Life, LLC, Theravive and its owners, its subsidiaries, affiliates, agents, officers, directors, employees or partners of direct or indirect, special or consequential damages, relating to the presence of your photo and/or listing your information on this site. You understand that Theravive.com is a public website, and any information you submit to theravive.com becomes available to the public and this means that other individuals or websites not under our control, nor under any agreement with us may farm and harvest content on Theravive and use it for purposes not approved of by us or by you. You accept responsibility for this risk and you release Theravive for any liability if your information is used by another party for any reason as a result of your content being made public on the Theravive website.
Marketing of Content
Being listed on Theravive may mean your listing and profile may show up on other sites, including search engines, or another website altogether. Theravive has the right to promote and advertise its website, which includes all of its content, on other websites, fliers, commercials, audio, video, or in any other manner of advertising to promote itself. Theravive may freely enter into agreements with other websites to market and promote our services and our brand, to show our content, and/or show our therapist profiles on that website.
Theravive.com uses email as its primary mechanism of communication. It is your responsibility to ensure your email address with Theravive.com is current. You agree that by signing up, theravive.com may send out periodical emails from time to time as part of The Service. Theravive does not release your email to any third party.
By signing up for the service, you agree that you are not an owner, contractor, or employee of another therapist directory or website who has as one of its goals, the advertising and promotion of therapists on the internet. Customers who represent clinics or groups of clinics and who have websites listing their therapists do not fall under this clause. We do not allow owners, contractors, or employees (paid or unpaid) of other therapist directories to become members of Theravive.
Cities that are closed and with a waitlist in place may be charged a premium fee in order for new therapists to be listed there once a new spot opens. In many closed cities, spots may take one or more years to open.
*Occasionally, Theravive may allow counselors with less than masters degrees on our site, under the condition that we are unable to find any masters level therapist to list with us in a particular city. This only happens for a given area where we do not have any therapists listed, and we are receiving client contacts, and despite attempts to find a masters level therapist, none would join us. In cases where Theravive is actually receiving client referrals, but has been unable to find a masters level therapist willing to subscribe to us, we may allow counselors without a masters degree to join in that particular area, provided they are legally allowed to practice as a therapist in their geographical area and hold a certification and membership in good standing from an organization that governs their therapy. In these instances, Theravive will approve of such therapists on a case by case basis. Memberships of Therapists with less than masters degrees are re-negotiated each year. A few therapists on Theravive with less than masters degrees who were members before the masters requirement (put in place Oct 2009), have been "grandfathered" into the existing network. All therapists who join Theravive after October 2009 are subject to the Masters degree requirement, except in the case as described above.
Changes to This Document
Theravive.com may change this agreement and/or its terms of service at any time.
-Return My Life, LLC (doing business as "Theravive" and "theravive.com")
Updated Dec 2015:
*If your city is not currently listed, it will be created for you upon signup.