Where the term "Therapist" is mentioned in this document, it refers to any of our individual member listings, which may represent a single individual therapist, a clinic, or more than 1 therapist.
What Personal Information Does Theravive Collect?
There are 2 ways we gather personal data. The first is through our general contact form, and the second is through using a therapist's contact form.
Information Submitted Via A Therapist's Or Clinic's Contact Form:
We use our server to gather information from a web browser via a form. The information is collected on our server, and immediately forwarded, via email, to the therapist/clinic described on the web form. The email address that the information is forwarded to is the email address entered into our database by the therapist. When this process functions as intended, no personal information is stored by Theravive whatsoever. Information is sent to a single email address that is designated and controlled by the therapist. Once the personal information is sent, it is fully discharged from our system. It is not stored or saved at all. The intention and programming of Theravive is to NOT store or save any personal information whatsoever. However, once your personal information reaches the destination email (as designated by the therapist you are contacting), we are no longer involved and we do not take any responsibility for how your information is stored/used, etc. For example, you send a note through a therapist's contact form. It is transmitted to that therapist's email account. The email then "pops into" Outlook, or Gmail, or Hotmail, etc, on the therapist's computer. Theravive is no longer involved in any way whatsoever of the protection or lack thereof, of your information, once it reaches its destination email address.
Information Submitted Via A Our General Contact Form (not to any specific therapist or clinic)
We use our server to gather information from a web browser via a general form. The information is collected on our server, and immediately sent to our staff. Confidentiality is not assumed. Furthermore, an individual working for us, who is not a licensed health professional, will read the information given and forward it, via email, to up to two individuals we believe in good faith to be credentialed therapists. We cannot guarantee that those individuals will actually be therapists. We search the internet via search engines, or pull data from our database to locate someone we believe is a therapist, however there exists the possibility that your information may be sent to an email address not owned by a therapist. We will...at most send your information to two separate email addresses, unless you write back and request we send it out further.
If we cannot locate a local therapist for you, we may submit your information to one of our own therapists or clinics that practice e-counseling. This is done by submitting your issue (the information you type into the 'Please tell us what kind of counseling you are seeking' box, and your state/province into a secure general "pool" that any of our e-counselors can view and then choose to accept as willing to help. When an e-counselor accepts your request, only then is he/she given your contact information. But until that point, your personal contact information (your name, phone number, email, city) is kept confidential. Once an e-counselor accepts your request, no one else will be able to, so with this process, your personal information is given to only one therapist / clinic.
When this process functions as intended, personal information is stored by Theravive for up to 60 days. Information is sent to up to two email addresses that we believe in good faith, but cannot guarantee, belong to credentialed therapists or psychologists.
Like many websites, we occasionally use "cookies" and "web beacons" to collect information. Information collected by cookies contain no personal information and are strictly related to your physical machine. You can change your browser's settings to it will stop accepting cookies or to prompt you before accepting a cookie.
Theravive gathers and stores the IP address of everyone who uses our website, as is a standard practice for most commercial websites.
When Processes Do Not Work As Intended: Inherent Risks That Exist With Contact Forms
There are times when the process of handling data on our system does not function as intended. For example, a therapist whose email address is no longer valid, or a problem with the server, or a failure in email transmission due to unforeseen, yet common, occurrences that are inherent with IT technology and unsecure networks (via public internet). In these cases, it is possible that personal data may be stored. Error logs, catches in programming errors, etc. can often end up creating saved files that could potentially contain personal information. For example, if there is a failure in email transmission, personal data may "bounce back"...this can happen if the therapist's email address is incorrect, or the destination server rejects the email, or even at times if the therapist themselves doesn't properly manage the email (i.e. clicking a reply button to send it back to us). Bounceback emails that contain personal information, logs, or other non-intended results that contain personal data may be stored, archived, backed up, etc. By sending personal information to us via any web form, you are putting information at risk of being copied, stored, saved, and/or read by individuals whom it is not intented. If your information must remain confidential, do not use our webform.
Risk With Email
We use email as our means of collecting and transmitting data. Email may be copied, stored, or falsely delivered, and fall into the wrong hands as it travels across the internet. Unencrypted Email is by nature unsecure and should never be used to send information that must remain confidential. If you have information that must remain confidential, do not use any of our contact forms. Use of our contact form means information is transmitted via email, which is by nature unsecure and subject to unintended storage and/or disclosure.
Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information, including Personal Information, to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of ourselves or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity. We may disclose information, including Personal Information, to take precautions against liability. You should also be aware that Providers may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities. Specifically, and without limitation, you should be aware that the law requires mental health professionals to disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threatened harm to another person; (d) court-ordered presentation of treatment.
Note: Theravive staff do not provide any clinical counseling, Therapists and clinics on Theravive operate independent of us and do not have formal affiliations with us.
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